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PO BOX 111

WAIKANAE 5250

Tel: 800 946 248

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©2019 by Eurotools

TERMS & CONDITIONS

Orders

All on-line orders are subject to confirmation of price and availability. Credit card payments will not be processed until the details of your order have been verified by our staff. We accept PayPal, Visa and Mastercard.

Pricing

All advertised prices are in New Zealand dollars and are exclusive of GST. 

 

We reserve the right to change prices without notice. 

Shipping

We endeavour to deliver all ex stock items promptly, but as we cannot fully control the courier and freight companies we use, we do not guarantee time of delivery. 

 

Items that have to be ordered from our overseas supplier, will take approximately 10 - 14 days to be delivered

 

Shipping rates are calculated according to your address and item size and weight. We charge freight as closely as we can to the actual cost of shipping.

Return & Exchange policy

All items purchased are covered by a 30 day money back guarantee or product replacement, which only applies for items that are faulty or damaged. 

If you have received an item that is damaged or faulty, please advise us immediately together with some evidence (pictures)

Full refund or replacement will be given for those items after the items have been received back into our store. 

Cancellation policy

Orders may be cancelled prior to the goods being dispatched from our warehouse. Once goods are on their way to the customer or have been delivered, they may be returned only with the approval of EUROTOOLS. All goods returned must be in good condition. The customer may be charged freight and handling costs for cancelled orders returned.

The customer must contact EUROTOOLS to arrange return and credit of faulty, damaged goods and incorrect items. Goods returned without authorisation and explanation may not be credited, especially if they cannot be properly identified on arrival.

Terms & Conditions

Acceptance of each delivery of goods shall be taken as an acceptance of these conditions of sale:

  1. Payment for all goods and services ordered on-line must be made by credit card/PayPal before delivery, or, (with approval from our office), within seven days of receipt of invoice, unless monthly credit has been agreed to by Euro Metals Ltd, in which case payment is strictly by 20th of the month following invoice.​

  2. Method of payment as detailed at the time of sale unless otherwise arranged. 

  3. We reserve the right to charge collection costs on overdue accounts and to add interest charges at the rate of 25% p.a.

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